Privacy Policy

Information you give us directly — for example when you submit a quote request or a client account is created for you:

• 👤 Full name
• 👤 Email address
• 👤 Phone number
• 👤 Company or business name
• 👤 Product category, quantity, and any details you include in your message
• 👤 A password, if a client portal account is created for you

Information collected automatically when you visit the site:

• 🌐 Standard web server logs (IP address, browser type, pages visited, date and time of visit)
• 🌐 Cookies used for basic site functionality, such as keeping you logged in to the client portal

• ✓ To respond to your quote request with pricing, product, and availability information
• ✓ To create and manage your client portal account so you can track past requests
• ✓ To communicate with you about your order, delivery, or account
• ✓ To improve our products, website, and customer service
• ✓ To meet our legal, accounting, and regulatory obligations

When you submit a quote request, a client portal account may be created automatically using the email address you provide, so you can log in later to view the status of your requests.

Keep your login details confidential. If you believe your account has been accessed without your permission, contact us immediately using the details below.

We do not share your personal information with third parties except:

• → With staff and managers on our team who need it to process your quote or order
• → With delivery or logistics partners, solely to fulfil an order you have placed
• → Where required by law, regulation, or a valid legal process
• → With service providers who help us run this website (for example, web hosting), under obligations to keep your information confidential

We keep quote requests, order records, and account information for as long as needed to provide our services, maintain business records, and meet legal or accounting requirements. You may ask us to delete your information as described below, subject to any records we are legally required to keep.

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or loss.

Depending on your location, you may have the right to:

• ✓ Access the personal information we hold about you
• ✓ Correct information that is inaccurate or incomplete
• ✓ Request deletion of your personal information
• ✓ Object to or restrict certain uses of your information

If you are in Kenya, these rights are provided under the Data Protection Act, 2019. You may also lodge a complaint with the Office of the Data Protection Commissioner (ODPC). To exercise any of these rights, contact us using the details below.

This website and our services are intended for business and adult use. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

If you have questions about this policy or how your information is handled, reach out any time: